Hamilton LRT station rendering at McMaster

FAQs:

If you are interested in further information about the Transportation Tomorrow Survey please contact us.
Email: info@tts2016.ca
Toll-free survey hotline:
1-855-688-1133 or 416-913-0050

Survey Login

General Information

The TTS is a voluntary household travel survey that collects information about daily travel. Survey participants are asked about each member of their household’s (11 years of age or older) travel on the previous day.

The Ontario Ministry of Transportation conducts this survey every five years and the information collected is used to support planning for transportation infrastructure and services.

Yes, the Ontario Ministry of Transportation mailed letters to randomly selected households to invite them to participate in the survey either by telephone or online. This letter is signed by the Minister of Transportation. The survey is funded by a total of 22 local, regional, provincial and transit operating agencies.

Some households may also be contacted directly by phone without receiving an advance letter. These calls will be limited to a small proportion of households selected for the survey, primarily those that use cell phones or unlisted landlines as their primary phone. These phone numbers are selected at random.

The Ministry of Transportation can also be contacted by email at mtoinfo@ontario.ca or by telephone at 1-800-268-4686.

The survey is co-funded by the Cities of Barrie, Brantford, Guelph, Hamilton, Kawartha Lakes, Peterborough and Toronto; the Counties of Brant, Dufferin, Peterborough, Simcoe and Wellington; Metrolinx; Ontario Ministry of Transportation; the Regional Municipalities of Durham, Halton, Niagara, Peel, Waterloo and York; Toronto Transit Commission and the Town of Orangeville.

Canadian-based research firm R. A. Malatest & Associates Ltd. will conduct the survey on behalf of the participating government agencies.

The survey takes place between September and December of 2016. (An early launch with a few selected households will begin in August 2016.)



About Participating

Participation in the survey is voluntary.

While voluntary, your participation is important. Only a limited number of households are invited to join the study, so the few minutes you take to participate will have a big impact. By representing your community, you will ensure that your survey accurately portrays travel patterns for residents of your area.

The survey will collect information about your household, members of the household, and trips they made the previous weekday.

Types of questions are listed here.

The information on travel patterns will help planners understand residents’ current transportation choices and trip purposes. Your responses will be combined with other responses in your area and the results will be used to help plan transportation infrastructure and services in communities in the Greater Toronto and the Greater Golden Horseshoe areas to meet residents’ actual needs.

Households are randomly selected based on geography from a survey area that includes the Cities of Barrie, Brantford, Guelph, Hamilton, Kawartha Lakes, Peterborough and Toronto; the Counties of Brant, Dufferin, Peterborough, Simcoe and Wellington; the Regional Municipalities of Durham, Halton, Niagara, Peel, Waterloo and York; and the Town of Orangeville.

Over the phone, the interview should take about 10 minutes. The survey may be a bit longer for larger households.

Online, the survey takes 15 to 20 minutes or more depending on your household size and number of trips.

Yes, residents who do not travel are just as important as those that do. Your survey answers will help build a snapshot of the travel patterns of the population as a whole, including people who did not travel on the day for which travel information is being provided. Your participation will ensure the survey reflects the make-up of the general population.

Yes. To make an appointment to be interviewed please phone 1-855-688-1133 (toll-free) or 416-913-0050 (local). Please leave a voicemail that includes the date and time as well as your household’s secure access code, found on the advance letter.

If you did not receive an advance letter, we will provide your secure access code when we contact you by phone.

Yes. Click on the Survey Login button. The survey can be accessed by entering the household’s secure access code found on the advance letter.

If you did not receive an advance letter, we will provide your secure access code when we contact you by phone.

Yes. Surveys can be completed by phone and online in both English and French.

Surveys may be completed by phone interview for other common languages. If you have received a survey invitation and cannot do the survey in English or French, please phone 1-855-688-1133 (toll-free) or 416-913-0050 (local).

You can participate in three ways:

  1. You may choose to fill out the survey online by signing in on the home page using the secure access code provided on the first page of the letter you received. If you begin the survey online and require assistance, we also provide phone-in support between 9 a.m. and 9:30 p.m. on weekdays and 10 a.m. to 5 p.m. on weekends at 1-855-688-1133 (toll-free) or 416-913-0050 (local).
  2. You may also choose to give us a call at 1-855-688-1133 (toll-free) or 416-913-0050(local) during those same hours and one of our professional interviewers will be happy to conduct the survey with you over the telephone.
  3. Our survey interviewers may call selected households on weeknights between 5:30 p.m. and 9:30 p.m. and weekends between 10:00 a.m. and 5:00 p.m. We will only be calling households with a listed phone number from the white pages that was matched to the address we have on file. If you received a letter inviting you to participate, we would encourage you to do the survey online or please call us, in case we cannot call you.


Your Privacy

The TTS survey information is protected under the Freedom of Information and Protection of Privacy Act. All personally identifiable information collected will be destroyed at the end of the survey's data collection phase. Survey data is combined with other responses in the area and cannot be traced back to an individual or household. Click here for more information: Privacy Statement.

Participant Inquiries and General Inquiries: